Terms of service
Terms of Service — Deep Health Consultancy
1. About Our Store
Deep Health Consultancy operates an online store offering wellness products and health education. By using our website or placing an order, you agree to these terms and our published store policies.
2. Product Information
We aim to provide accurate product descriptions, images, prices, ingredients, and usage information. Product availability may change, and errors may occasionally occur. Please contact us if you need clarification before purchasing.
3. Health and Supplement Disclaimer
Information on this website is for general educational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Supplements are not intended to replace a balanced diet or prescribed medication.
Consult a qualified healthcare professional before using supplements, particularly if you are pregnant, breastfeeding, taking medication, or managing a medical condition. Do not discontinue prescribed medication without professional advice.
4. Orders and Payments
Orders are subject to product availability and payment verification. For manual M-Pesa payments, customers must follow the instructions provided at checkout. An order will be processed after payment has been verified.
Please contact us promptly if you believe you have paid the incorrect amount or need assistance with an order.
5. Pricing and Delivery
Prices and applicable delivery charges will be displayed before checkout is completed. Delivery estimates are not guaranteed and may be affected by supplier availability, courier delays, or circumstances outside our control.
6. Returns and Refunds
Returns, cancellations, and refunds are handled according to our published Return and Refund Policy. Nothing in these terms removes consumer rights provided by applicable Kenyan law.
7. Website Use
You agree not to misuse our website, interfere with its operation, submit fraudulent orders, or use our services for unlawful purposes.
8. Limitation of Liability
To the extent permitted by applicable law, Deep Health Consultancy is not responsible for losses arising from circumstances beyond our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.
9. Privacy
Personal information is handled according to our published Privacy Policy and applicable data protection laws.
10. Changes to These Terms
We may update these terms when necessary. The version published on our website will apply from its stated effective date, subject to applicable law.
11. Contact
Deep Health Consultancy
Email: deephealthconsultancyke@gmail.com
Phone: 0704925577
Location: Nairobi, Kenya
These terms are intended as a general starting point and should be reviewed for compliance with applicable Kenyan laws.